ONE-SIDED TRAINING & WORKFLOW GUIDE

From Case
Assignment
to Verified Report

TeamTask brings company portal management and field-agent inspections together in one simple workflow — assign cases, verify field visits with location-based photo evidence, and receive completed inspection data in your portal.

Delhi
Mumbai
Chennai
Hyderabad
The complete journey

One clear workflow for every field case

Follow the process from company registration to final report submission.

01

Portal Access

Sign in & manage operation.

02

Add Agent

Pre-register field user.

03

Agent Activation

Activate from app.

04

Assign Case

Assign inspection.

05

Field Visit

Open assigned case.

06

Report

Review submission.

STEP 01 · PORTAL ACCESS

Sign in and manage your operation

After registration, the company signs in to its portal. From there, the company can manage cases, agents, reports, banks, loan purposes, case types, settings and live tracking.

Cases

Create and assign verification cases.

Agents

Add and manage field users.

Reports

Review submitted inspection reports.

Live Tracker

Monitor field activity where enabled.

STEP 02 · ADD AGENT

Add the field agent before they can register

The company first creates the agent record in the portal. The email ID entered here becomes the email ID the agent must use during app signup.

Portal → Agents → Add Agent

01

Enter Agent Name .

02

Enter Agent Email ID .

03

Enter Agent Phone Number .

04

Click Add .

The agent record is not considered active until the agent completes signup in the TeamTask mobile app using the same email ID.
STEP 03 · AGENT ACTIVATION

Agent signs up on the registered device

The field agent downloads the TeamTask app from the official app distribution channel and selects Sign Up to Create an Account.

Use the same email ID that the company added in the portal.
Enter the agent's name.
Create a desired PIN.
Accept the Terms & Conditions.
Complete signup and then sign in with the PIN.
Activation rule

Company-registered email must match the agent's signup email

The email ID entered by the company in the Agent section must be the same email used by the agent during app signup.

RESULT

Once successfully activated, the agent appears as Active in the company's portal.

Step 04 · Assign Case

Create and assign a property verification case

The company enters the case details once and assigns the case to an active field agent.

01

Applicant & Contact

Applicant Name*, Mobile No 1*, Mobile No 2.

02

Property Details

Property Address, Landmark Near Address and boundaries as per documents.

03

Loan & Reference

Bank Name*, Loan Purpose*, Reference No.* and Case Type.

04

Agent Assignment

Select the field agent who will perform the inspection.

05

Other Details

Add any additional information required for the specific case.

06

Submit

Click Add to register the case and assign it to the selected agent.

Step 05 · Field Visit

The agent completes the assigned case from the field

Once the case is assigned, it becomes available in the agent's mobile app.

What the agent sees

1
Assigned case

The case appears in the Cases section with its Case ID and relevant contact information.

2
Case details

The agent opens the case to view the property address, applicant details and current status.

3
Complete required details

The agent fills the inspection information required for the assigned case.

4
Capture Live Image

The agent captures the required photo through the live-image workflow so the inspection evidence includes the location information captured by the app.

5
Submit verification

After completing the required fields and evidence, the agent submits the case.

Field Agent Checklist
Open the assigned Case.
Review the property address and applicant details.
Reach the inspection location.
Complete required case details.
Capture required live-location image evidence.
Upload/complete any required information.
Submit the verification.

The case remains pending until the required field work and submission are completed.

STEP 06 · REPORT

Submission reaches the company portal

After the agent submits the completed case, the company can review the submitted inspection information from the portal's reporting workflow.

Agent submits completed inspection.
Submitted information reflects in the company portal.
Company reviews the inspection/report information.
The field verification cycle is completed from the TeamTask workflow.